Family Medical Clinic
of Lawrenceville

Call us: 678-225-5540

Secure Patient Portal   Patient Portal

FAQs

    1. How long will it take for me to get an appointment?

    We encourage appointments for routine visits such as Physical exams, Acute and Chronic care visits including Diabetes, Hypertension, and Cholesterol management to be scheduled well in advance. Same day appointments may be available for sick and urgent cases, depending on openings. Our appointment schedule changes all the time during the day, mainly due to cancellations and "no shows". If you call late in the day, we may have to take you as a "walk-in" appointment the next morning.

    2. What do I do if I need a refill on a medication?

    We ask that you be responsible for anticipating the need for medicine refills. Requests may take up to 48 hours to process after we recive the message. You can request a refill by leaving a voice message on our secure telephone system on our main line 678-225-5540 option 3.

    All medication refills phoned in after 4:00 p.m. on weekdays and after 12 noon on Saturdays will be handled the next business day by our office.

    Please remember to leave the following information clearly in your voice mail message.

    • Your full name
    • Your date of birth
    • A valid contact telephone number
    • Medication name
    • The name and the exact location of your pharmacy - zip code, telephone number, etc. will be useful.

    We send all our medication requests through our secure Electronic Prescription system.

    Please allow at least 1 hour after we have sent your prescription for the pharmacist to get it ready for you, at all times.

    3.How do I get my lab results?

    Please contact the office at 678-225-5540 and choose option 3 for Lab Results with your full contact details and we will call you back. Please allow at least 5 business days for your results to be ready. If you do not have web access you may request a printed copy of your labs by mail.

    4. How do I get a referral to a specialist?

    When you need to see a specialist, your provider will create a referral for you during your office visit. Please allow 5 business days for a referral to go to a specialist, after the specialist has been firmly identified.

    5. Who do I call if I have a question about my bill?

    Our billing office can be reached at 678-225-5540, option 4.

    6. When should I have a complete physical?

    In general, you should have one every five years in your twenties, every three years in your thirties, every other year in your forties, and every year after fifty. Women should have a Pap test and a mammogram every year after the age of forty.

    7. What hospital affiliations do you have?

    We maintain privileges at:

    8. Who is a Nurse Practitioner¬Ě (NP) or a Physician Assistant (PA)?

    A Nurse Practitioner (NP) or a Physician Assistant (PA) has several years of postgraduate training in clinical medicine after a college degree. Our NPs and PAs are board certified and take continuing medical education courses, like our doctors, to keep up to date with modern medical practices.

    9. Who should I contact in a medical emergency?

    In case of Emergencies you should always call 911.

    10. What is the medication "call-in" policy? What about narcotics?

    We do not call in most medications as this is not a good practice. All medication requests re-fills or otherwise are sent to the pharmacy of your choice through a secure electronic prescribing system. We DO NOT call in narcotics. If you think you need treatment for a problem, come in and let one of our providers examine you.

    11. What insurance plans do you accept?

    We participate in most commercial insurance plans including HMO, PPO and POS plans, Medicaid and Medicare related plans, and Peachcare. We also accept plans within the Affordable Care Act (sometimes known as "Obama Care" plans). We also accept self-pay patients.

    Please call our office to inquire about your particular plan if you have any doubt.

    12. Do I need to send my old records to you prior to my first visit?

    Old records are useful to have for patients with complicated health histories, but for the most part, old records are not necessary for the first visit.

    13. Can you treat my whole family or do I need a pediatrician?

    We treat patients as young as 2 years old and up to the age of 80 years. If you over 80 years of age, we encourage you to visit an Doctor who is an Internist- ie. Not a Family Physician.

    14. I am scheduled for a physical. Will the physical be covered by my insurance?

    Commercial insurance and managed care plan benefits for routine and preventive care vary with the plan. You should verify your benefits prior to services being rendered by calling your insurance company. Remember that having an insurance card may not mean automatically that you have coverage for routine or preventive care.

    15. Can I request a specific provider during the "walk-in" visit?

    No, not all providers are available during walk-in visits. Walk-in patients are seen first come, first served basis.

    16. Can I be assured of total confidentiality?

    All our employees sign a confidentiality agreement regarding the use and care of your medical information. This is a cardinal rule for our practice. We understand our legal obligations to protect your privacy according to the privacy provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is federal law.

    17. Are all of your physicians board certified?

    Yes our physicians have taken and passed the examination given by the National Board of Family Practice. It's retaken every seven years. Family Practice is one of the medical specialties that requires its members to undergo recertification.

    18. Do I need to prepare myself in any way when coming in for my annual physical?

    Yes, you need to come in after fasting for 8 hours before the appointment. You may have water to drink during those 8 hours. Fasting is not a requirement for Immigration Physicals, Sports Physicals and Papsmears.

    19. How can we make payment?

    We accept Cash and all major Credit/Debit Cards for payments at the office.

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